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Dispatchers found to be unprofessional and rude to each other


Case Number: 
03-019

On Wednesday, April 23, 2003,Sergeant Tom Wolfe told Civilian Dispatcher Stephanie A. Koehl to operate Inquiry Channel. LEADS had recently installed new software to update the LEADS program, and Civilian Dispatcher Koehl told Sergeant Wolfe she had no experience working with the new LEADS system. Sergeant Wolfe assigned Civilian Dispatcher Marcia L. Woods to assist Civilian Dispatcher Koehl.

Civilian Dispatcher Woods went to help Civilian Dispatcher Koehl at Inquiry Channel. Civilian Dispatcher Koehl advised Civilian Dispatcher Woods another employee would be helping her because she thought Civilian Dispatcher Woods would yell at her and make her cry.

Civilian Dispatcher Woods alleges Civilian Dispatcher Koehl's comments were discourteous, rude, and unprofessional, embarrassing her in front of her peers.

Sergeant Wolfe found Civilian Dispatcher Woods' complaint did have merit.

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ISU Report # 03-019372.06 KB